{"id":200283,"date":"2021-07-05T09:47:33","date_gmt":"2021-07-05T09:47:33","guid":{"rendered":"https:\/\/producermeraki.wpengine.com\/?page_id=200283"},"modified":"2026-01-07T20:27:27","modified_gmt":"2026-01-07T20:27:27","slug":"overview","status":"publish","type":"page","link":"https:\/\/meraki.cisco.com\/meraki-support\/overview\/","title":{"rendered":"Support Overview"},"content":{"rendered":"\n<style type=\"text\/css\">\n    #masthead-hero-block_09b3bdcb928978442d305064938eacd6 {\n        \/* Add styles that use ACF values here *\/\n                                    background-image: url(https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/Support-girl_Mobile-320-x-490.png);\n                                        }\n\n    @media screen and (min-width: 960px) {\n        #masthead-hero-block_09b3bdcb928978442d305064938eacd6 {\n            \/* Add styles that use ACF values here *\/\n                                                background-image: url(https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/Support-girl_Desktop-1600-x-700-scaled.jpg);\n                    background-color: transparent;\n                                    }\n    }\n<\/style>\n\n<div id=\"masthead-hero-block_09b3bdcb928978442d305064938eacd6\" class=\"cmp-masthead-hero alignfull masthead-full text-left\">\n    \n    \n    <div class=\"container text-left\">\n                            <div class=\"row\">\n            <div class=\"col-12 col-lg-6 \">\n                                <div class=\"cmp-masthead-hero__content\">\n                                    <h1 class=\"cmp-masthead-hero__headline\">\n                        Meraki Support                    <\/h1>\n                                                                <div class=\"cmp-masthead-hero__body mt-2\">\n                            <p>Whether online, on the phone, or on-demand, our resources are available around the clock to ensure you are well supported from initial deployment to network growth<\/p>\n                        <\/div>\n                                                    <\/div>\n                                    <div class=\"cmp-masthead-hero__cta-wrap mt-3\">\n                                                    <a data-ga-event=\"CTA_primary_masthead\" href=\"https:\/\/documentation.meraki.com\/\"  aria-label=\"Browse Documentation\" class=\"cmp-masthead-hero__cta btn btn-secondary-blue\"  \n                            target=\"_blank\" data-diff-lang=\"true\">Browse Documentation<\/a>\n                            \n                                                                    <\/div>\n                            <\/div>\n        <\/div>\n        \n    <\/div>\n\n    \n<\/div>\n\n\n\n<style type=\"text\/css\">\n\t#tabbed-navigation-control-block_155c924f7117dd303d72a5dfa65d01a8 {\n\t\t\/* Add styles that use ACF values here *\/\n\t}\n<\/style>\n\n<div id=\"tabbed-navigation-control-block_155c924f7117dd303d72a5dfa65d01a8\" class=\"cmp-sub-navigation alignfull  bg-gray-50\"  data-subnav-anchor=\"false\">\n\n\n<div class=\"cmp-sub-navigation__wrapper\">\n    <div class=\"container\">\n        <div class=\"row desktop align-items-center d-none d-lg-flex\">\n            <div class=\"col-lg-10 \">\n                <ul class=\"cmp-sub-navigation__items justify-content-start\">\n                                                                                <li class=\"cmp-sub-navigation__items-item  use-color\">\n                        \t\t\t        <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/#tabs\" class=\"padding-20 \"><\/a>\n                    <\/li>\n                                                                                        <li class=\"cmp-sub-navigation__items-item  use-color\">\n                        \t\t\t        <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/open-a-support-case\/#tabs\" class=\"padding-20 \"><\/a>\n                    <\/li>\n                                                                                        <li class=\"cmp-sub-navigation__items-item  use-color\">\n                        \t\t\t        <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/support-case-thank-you\/#tabs\" class=\"padding-20 \"><\/a>\n                    <\/li>\n                                                                                        <li class=\"cmp-sub-navigation__items-item active use-color\">\n                        \t\t\t        <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/overview\/#tabs\" class=\"padding-20 \">Overview<\/a>\n                    <\/li>\n                                                                                        <li class=\"cmp-sub-navigation__items-item  use-color\">\n                        \t\t\t        <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/policies\/#tabs\" class=\"padding-20 \">Policies<\/a>\n                    <\/li>\n                                                                                        <li class=\"cmp-sub-navigation__items-item  use-color\">\n                        \t\t\t        <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/process\/#tabs\" class=\"padding-20 \">Process<\/a>\n                    <\/li>\n                                                                                                    <\/ul>\n            <\/div>\n            <div class=\"col-lg-2 use-color\">\n                        <\/div>\n        <\/div>\n        <div class=\"row mobile align-items-center d-lg-none use-color\">\n            <div class=\"col\">\n                <ul class=\"cmp-sub-navigation__items \">\n                    <li class=\"cmp-sub-navigation__items-select\">\n                        <span class=\"cmp-sub-navigation__arrow my-1\"><\/span>\n                        <strong class=\"my-1\">Overview<\/strong>\n                    <\/li>\n                <\/ul>\n            <\/div>\n            <div class=\"col\">\n                            <\/div>\n            \n        <\/div>\n        <div class=\"cmp-sub-navigation__dropdown\" style=\"display:none\">\n            <ul class=\"cmp-sub-navigation__items\">\n                                            <li class=\"cmp-sub-navigation__items-item \">\n                                    <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/#tabs\" class=\"py-1 ml-2 \">\n                        <\/a>\n                <\/li>\n                                                            <li class=\"cmp-sub-navigation__items-item \">\n                                    <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/open-a-support-case\/#tabs\" class=\"py-1 ml-2 \">\n                        <\/a>\n                <\/li>\n                                                            <li class=\"cmp-sub-navigation__items-item \">\n                                    <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/support-case-thank-you\/#tabs\" class=\"py-1 ml-2 \">\n                        <\/a>\n                <\/li>\n                                                            <li class=\"cmp-sub-navigation__items-item active\">\n                                    <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/overview\/#tabs\" class=\"py-1 ml-2 \">\n                        Overview<\/a>\n                <\/li>\n                                                            <li class=\"cmp-sub-navigation__items-item \">\n                                    <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/policies\/#tabs\" class=\"py-1 ml-2 \">\n                        Policies<\/a>\n                <\/li>\n                                                            <li class=\"cmp-sub-navigation__items-item \">\n                                    <a href=\"https:\/\/meraki.cisco.com\/meraki-support\/process\/#tabs\" class=\"py-1 ml-2 \">\n                        Process<\/a>\n                <\/li>\n                                        <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n<div id=\"tabs\" class=\"cmp-sub-navigation__tabs-anchor\"><\/div>\n\n\n<style>\np a {\n    color: #B54718 !important;\n}\n#tabbed-navigation-control-block_60ddb24181cd1 {\n    position: -webkit-sticky;\n    position: sticky !important;\n    top: 74px;\n    z-index: 999;\n}\n        .need-helping-main {\n            padding: 102px 0px 90px 0px;\n        }\n.cmp-accordion-card-images__eyebrow h2 {\n    color: #333333;\n}\n.help-section p {\n    color: #333333;\n    font-size: 16px;\n    letter-spacing: 0.2px;\n    line-height: 24px;\n}\n.cmp-5050__content-wrapper .cmp-5050__body p {\n    color: #333333 !important;\n    font-size: 18px;\n    letter-spacing: 0.2px;\n    line-height: 26px;\n}\n.cmp-5050__content-wrapper .cmp-5050__body li {\n    color: #333333 !important;\n    font-size: 18px;\n    letter-spacing: 0.2px;\n    line-height: 26px;\n}\n.cmp-masthead-hero__body p {\n    font-family: 'Inter 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font-size: 14px;\n    font-weight: 500;\n    letter-spacing: 0.5px;\n    line-height: 16px;\n}\n }\n@media (max-width: 959.98px){\n#tabbed-navigation-control-block_60ddb24181cd1 {\n    top: 60px;\n}\n.cmp-masthead-hero {\n    margin-bottom: 0px !important;\n}\n.cmp-sub-navigation__dropdown .cmp-sub-navigation__items .cmp-sub-navigation__items-item:first-child {\n    display: none;\n}\n}\n@media (min-width: 960px){\n.cmp-masthead-hero {\n    margin-bottom: 0;\n}\n.cmp-5050 {\n    margin: 0px ;\n}\n.wp-block-column{\n    margin-top: 90px;\n}\n}\n@media (min-width: 768px) and (max-width: 991.98px) {\n.cmp-sub-navigation__items-item {\n    \/*padding-left: 32px;*\/\n}\n}\n\n@media (min-width: 768px) and (max-width: 1199.98px) {\n\nelement.style {\n}\n.need-helping-main button {\n    font-size: 14px;\n    padding: 8px 10px;\n}\n }\n    <\/style>\n <div class=\"container\">\n        <div class=\"need-helping-main\">\n            <div class=\"col-lg-9 col-md-12 col-sm-12 text-center m-auto\">\n                <h2>Need help?<\/h2>\n                <p>Reliable and secure IT matters more than ever before. As your needs evolve and new opportunities\n                    emerge,\n                    we can create something great together.<\/p>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-lg-4 col-md-6 col-sm-12 text-center help-section-main\">\n                    <div class=\"help-section\">\n                        <img decoding=\"async\" class=\"icon-img\" src=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2020\/11\/icon_documentation-green-gray.png\">\n                        <h3>Knowledge base<\/h3>\n                        <p>Our easily searchable online documentation system includes installation guides, manuals, and more.\n                        <\/p>\n                       <a style=\" margin: auto;\" class=\"cmp-5050__cta mt-3 btn btn-secondary-blue\" href=\"https:\/\/documentation.meraki.com\/\" target=\"_blank\" rel=\"noopener\">Browse documentation<\/a>\n\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-md-6 col-sm-12 text-center help-section-main\">\n                    <div class=\"help-section\">\n                        <img decoding=\"async\" class=\"icon-img\" src=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2020\/05\/icon-navigate-campus-environments-with-right-information.svg\">\n                        <h3>Our Community<\/h3>\n                        <p>Search for answers, ask questions, and network with your peers in the Meraki Community.<\/p>\n                       <a style=\" margin: auto;\" class=\"cmp-5050__cta mt-3 btn btn-secondary-blue\" href=\"https:\/\/community.meraki.com\/\" target=\"_blank\" rel=\"noopener\">\n    Join our community<\/a>\n\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-md-6 col-sm-12 text-center help-section-main\">\n                    <div class=\"help-section\">\n                        <img decoding=\"async\" class=\"icon-img\" src=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/02\/centralized-cloud-management-icon-gray-green.png\">\n                        <h3>Dashboard<\/h3>\n                        <p>Leverage the Help section in dashboard for the support you need, when you need it.<\/p>\n                        <a style=\" margin: auto;\" class=\"cmp-5050__cta mt-3 btn btn-secondary-blue\" href=\"http:\/\/dashboard.meraki.com\/\" target=\"_blank\" rel=\"noopener\">Create a Dashboard Case<\/a>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t<div class=\"text-center product-start-cont\">\n                                    <h2 class=\"h3\">No Dashboard Access?<\/h2>\n                                                    <p>If you are unable to open a case via Dashboard, have been locked out, or a licensing inquiry, please open a support case here.<\/p>\n                                                    <a class=\"btn btn-primary-green\" href=\"https:\/\/meraki.cisco.com\/meraki-support\/open-a-support-case\/\" target=\"\" aria-label=\"CREATE A CASE  \" rel=\"noopener\">CREATE A CASE <\/a>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n<style type=\"text\/css\">\n    #cmp-5050-block_e04cd8ac777cfe68c16f024c1d66da93 {\n        \/* Add styles that use ACF values here *\/\n            }\n<\/style>\n\n<div id=\"cmp-5050-block_e04cd8ac777cfe68c16f024c1d66da93\" class=\"cmp-5050 alignfull reverse  font-black\">\n    <div class=\"container\">\n        <div class=\"cmp-5050__content-row row reverse\">\n                                                    <div class=\"col-12 col-lg-5 cmp-5050__content-wrapper offset-lg-1\">\n\n                \n                                                            <h2 class=\"cmp-5050__title\">Real time cloud-based support tools<\/h2>\n                                    \n                                                                            <div class=\"cmp-5050__body mt-2\">\n                        <p>Simple, all inclusive support from meraki includes:<\/p>\n<ul>\n<li>Case-based support viewable in dashboard<\/li>\n<li>Firmware and software upgrades and updates<\/li>\n<li>24\u00d77 telephone support based out of San Francisco, London and Sydney technical assistance centers<\/li>\n<\/ul>\n                    <\/div>\n                    \n                                                                                    <\/div>\n            \n            <div class=\"col-12 col-lg-6  cmp-5050__image-wrapper \">\n                                                                                                                <img decoding=\"async\" loading=\"lazy\" width=\"640\" height=\"360\" src=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/Two-support-colleagues.png\" alt=\"\" class=\"cmp-5050__image\" \/>\n                                                                        <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>\n\n\n\n<style type=\"text\/css\">\n    #cmp-5050-block_a89e2259bbf530173a38127b5910f8e1 {\n        \/* Add styles that use ACF values here *\/\n            }\n<\/style>\n\n<div id=\"cmp-5050-block_a89e2259bbf530173a38127b5910f8e1\" class=\"cmp-5050 alignfull normal  font-black\">\n    <div class=\"container\">\n        <div class=\"cmp-5050__content-row row normal\">\n                                                    <div class=\"col-12 col-lg-5 cmp-5050__content-wrapper \">\n\n                \n                \n                                                        \n                                                                                    <\/div>\n            \n            <div class=\"col-12 col-lg-6 offset-lg-1 cmp-5050__image-wrapper \">\n                            <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-columns alignwide remove-management-main has-gray-100-background-color has-background is-layout-flex wp-container-6\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group is-layout-flow\">\n<div style=\"height:79px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"204\" height=\"110\" src=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2022\/03\/Mask-Group-98.svg\" alt=\"\" class=\"wp-image-223966\"\/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"h-things-were-hectic-the-day-we-found-out-our-entire-staff-had-to-start-working-remotely-i-called-clint-our-product-specialist-and-with-his-help-we-set-up-the-mx-within-hours-and-increased-our-vpn-capacity-from-200-to-5-000-overnight\">\u201cThings were hectic the day we found out our entire staff had to start working remotely. I called Clint, our product specialist, and with his help we set up the MX within hours and increased our VPN capacity from 200 to 5,000 overnight.\u201d<\/h4>\n\n\n\n<p class=\"has-text-align-center\" ;=\"\" style=\"font-size: 16px; line-height: 24px; font-weight: 400; font-family: Roboto, helvetica, arial, sans-serif ;margin-top:20px;\"><b>\u2014 John Fuller,<\/b> Wireless Network Engineer\n<br>\n<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-3\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-gray-50-color has-text-color has-background wp-element-button\" href=\"\/customers\/jeffco-public-schools\/\" style=\"border-radius:50px;background-color:#e9662e\" target=\"_blank\" rel=\"noopener\"><strong>READ CASE STUDY<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:68px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<style>\n@media (min-width: 782px){\n.wp-block-column:not(:first-child) {\n    margin-left: 0px;\n}\n}\n<\/style>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<style type=\"text\/css\">\n    #accordion-card-images-block_7c35398c87ff076a45126c48e2e92e5a {\n        \/* Add styles that use ACF values here *\/\n    }\n<\/style>\n\n\n<div id=\"accordion-card-images-block_7c35398c87ff076a45126c48e2e92e5a\" class=\"cmp-accordion-card-images layout-50_image \">\n    <div class=\"cmp-accordion-card-images__background desktop-only\">\n             \t\t    \t\t\n    \t\t\t                                    \t<input type=\"hidden\" value=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/Accordion-spport-guy_800-x-800.jpg\" alt=\"\" class=\"acc-img\" id=\"accordion-1\">\n              \t                \t\t\n    \t\t\t                                    \t<input type=\"hidden\" value=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/Accordion-spport-guy_800-x-800.jpg\" alt=\"\" class=\"acc-img\" id=\"accordion-2\">\n              \t                \t\t\n    \t\t\t                                    \t<input type=\"hidden\" value=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/Accordion-spport-guy_800-x-800.jpg\" alt=\"\" class=\"acc-img\" id=\"accordion-3\">\n              \t                        <\/div>\n    <div class=\"cmp-accordion-card-images__wrapper\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 col-xxl-6 left-block\">\n                    <div class=\"cmp-accordion-card-images__block left-block\">\n                        <div class=\"cmp-accordion-card-images__eyebrow\">\n                            <h2>Enterprise Support<\/h2>\n                        <\/div>\n                                                    <div class=\"cmp-accordion-card-images__toggle\">\n                                                                                                        <div id=\"accordion1\" class=\"accordion\">\n                                        <a href=\"javascript:void(0);\" class=\"accordion__headline acc-button-1\" data-accordion-id=\"accordion-1\">\n                                            <h3>Phone service<\/h3>\n                                            <div id=\"acc-icon\" class=\"acc-icon accordion__icon icons\"><\/div>\n                                        <\/a>\n                                        <div id=\"accordion-1-copy\" class=\"accordion__detail acc-card\" style=\"display: none;\">\n                                                                                        \n                                                                                        \t<div class=\"accordion__body-text mobile-only\">\n                                                    <p>Every Meraki purchase includes dedicated phone support. We\u2019ll help get you set up, deployed, and troubleshoot\u2014at no additional cost.<\/p>\n                                                <\/div>\n                                                                                                <div class=\"accordion__image mobile-only\" style=\"background-image: url(https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/Accordion-spport-guy_800-x-800.jpg);\">\n                                                <\/div>\n                                                <div class=\"accordion__body-text desktop-only\">\n                                                \t<p>Every Meraki purchase includes dedicated phone support. We\u2019ll help get you set up, deployed, and troubleshoot\u2014at no additional cost.<\/p>\n                                            \t<\/div>\n                                                                                                                                <\/div>\n                                    <\/div>\n                                                                                                        <div id=\"accordion2\" class=\"accordion\">\n                                        <a href=\"javascript:void(0);\" class=\"accordion__headline acc-button-2\" data-accordion-id=\"accordion-2\">\n                                            <h3>Deep expertise and fanatical service<\/h3>\n                                            <div id=\"acc-icon2\" class=\"acc-icon accordion__icon icons\"><\/div>\n                                        <\/a>\n                                        <div id=\"accordion-2-copy\" class=\"accordion__detail acc-card\" style=\"display: none;\">\n                                                                                        \n                                                                                        \t<div class=\"accordion__body-text mobile-only\">\n                                                    <p>The Meraki support team sits alongside the engineers who build Meraki products, providing a wealth of expertise. Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle.<\/p>\n                                                <\/div>\n                                                                                                <div class=\"accordion__image mobile-only\" style=\"background-image: url(https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/Accordion-spport-guy_800-x-800.jpg);\">\n                                                <\/div>\n                                                <div class=\"accordion__body-text desktop-only\">\n                                                \t<p>The Meraki support team sits alongside the engineers who build Meraki products, providing a wealth of expertise. Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle.<\/p>\n                                            \t<\/div>\n                                                                                                                                <\/div>\n                                    <\/div>\n                                                                                                        <div id=\"accordion3\" class=\"accordion\">\n                                        <a href=\"javascript:void(0);\" class=\"accordion__headline acc-button-3\" data-accordion-id=\"accordion-3\">\n                                            <h3>Simplified solutions that eliminate support calls<\/h3>\n                                            <div id=\"acc-icon3\" class=\"acc-icon accordion__icon icons\"><\/div>\n                                        <\/a>\n                                        <div id=\"accordion-3-copy\" class=\"accordion__detail acc-card\" style=\"display: none;\">\n                                                                                        \n                                                                                        \t<div class=\"accordion__body-text mobile-only\">\n                                                    <p>Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface, and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free \r\nenterprise networking.<\/p>\n                                                <\/div>\n                                                                                                <div class=\"accordion__image mobile-only\" style=\"background-image: url(https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/Accordion-spport-guy_800-x-800.jpg);\">\n                                                <\/div>\n                                                <div class=\"accordion__body-text desktop-only\">\n                                                \t<p>Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface, and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free \r\nenterprise networking.<\/p>\n                                            \t<\/div>\n                                                                                                                                <\/div>\n                                    <\/div>\n                                                            <\/div>\n                                                        <div class=\"cmp-accordion-card-images__link\">\n                                                                                            <\/div>\n                        <\/div>\n                        \n                     \n                    <\/div>\n                    \n                                <div class=\"col-12 col-xxl-6 desktop-only right-block\">\n                \t<div class=\"cmp-accordion-card-images__block right_50_image\" \/>\n                <\/div>\n                                       \n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<style>\n#cmp-5050-block_60e2cd3912c34 {\n    display: none;\n}\n<\/style>\n<\/div>\n\n\n\n<style type=\"text\/css\">\n    #cmp-5050-block_a89e2259bbf530173a38127b5910f8e1 {\n        \/* Add styles that use ACF values here *\/\n            }\n<\/style>\n\n<div id=\"cmp-5050-block_a89e2259bbf530173a38127b5910f8e1\" class=\"cmp-5050 alignfull normal  font-black\">\n    <div class=\"container\">\n        <div class=\"cmp-5050__content-row row normal\">\n                                                    <div class=\"col-12 col-lg-5 cmp-5050__content-wrapper \">\n\n                \n                \n                                                        \n                                                                                    <\/div>\n            \n            <div class=\"col-12 col-lg-6 offset-lg-1 cmp-5050__image-wrapper \">\n                            <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>\n\n\n\n<style>\n\n        .need-help-main h2 {\n            font-family: \"Sharp Sans Semi Bold\" !important;\n    margin-bottom: 59px;\n    color: #333333;\n    font-size: 56px;\n    font-weight: 600;\n    letter-spacing: -1px;\n    line-height: 58px;\n    text-align: center;\n        }\n\n        .need-help-main p {\n            color: #404241;\n            font-size: 18px;\n            letter-spacing: 0;\n            line-height: 28px;\n            text-align: center;\n            margin-bottom: 51px;\n        }\n\n        .help-full-main .help-full {\n            border-radius: 12px;\n            background-color: #F8F8F8;\n            padding: 30px;\n            margin-bottom: 30px;\n            width: 100%;\n        }\n\n        .need-help-main h3 {\n            color: #333333;\n            font-family: \"Sharp Sans Semi Bold\" !important;\n            font-size: 32px !important;\n            letter-spacing: 0.2px;\n            line-height: 40px !important;\n            margin-bottom: 64px;\n            text-align: left !important;\n        }\n\n        .need-help-main p {\n            color: #1A1A1A;\n            font-size: 16px;\n            letter-spacing: 0.2px;\n            line-height: 26px;\n            margin-bottom: 31px;\n            text-align: left !important;\n        }\n\n        .need-help-main .btn-explore {\n            color: #4D8433;\n            font-size: 16px;\n            font-weight: 500;\n            letter-spacing: 0.5px;\n            line-height: 19px;\n            padding: 0px;\n            border: none !important;\n            background-color: transparent;\n text-align: left !important;\ncursor: pointer;\ndisplay: flex;\n        }\n.need-help-main .btn-explore img {\n    margin-left: 5px;\n}\n        .need-help-main .btn-explore:hover {\n            color: #4D8433;\n        }\n        .help-full .icon-img {\n            width: 60px;\n            height: 60px;\n            margin-bottom: 32px;\n        }\n        .help-full-main {\n            flex-grow: 1;\n            display: flex;\n        }\n@media (min-width: 320px) and (max-width: 767.98px) {\n.need-help-main h3 {\n    font-size: 24px !important;\n    font-weight: 500;\n    line-height: 32px !important;\nmargin-bottom: 32px;\n}\n.cmp-accordion-card-images__toggle h4 {\n    padding-right: 31px;\n}\n.need-help-main .btn-explore:hover {\n    cursor: pointer;\n}\n.help-full .icon-img {\n    width: 50px;\n    height: 50px;\n}\n.contact-meraki-left h2 {\n    font-size: 32px !important;\n    letter-spacing: 0.2px !important;\n    line-height: 40px !important;\n}\n.contact-meraki-left p {\n    font-size: 16px !important;\n    letter-spacing: 0.2px !important;\n    line-height: 26px !important;\n}\n.need-help-main h2 {\n    font-size: 32px;\n    letter-spacing: 0.2px;\n    line-height: 40px;\nmargin-bottom: 24px;\n}\n.need-help-main {\n    padding-top: 20px;\n}\n }\n    <\/style>\n <div class=\"container\">\n        <div class=\"need-help-main\">\n            <div class=\"text-center\">\n                <h2>Helpful resources<\/h2>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-lg-4 col-md-6 col-sm-12 help-full-main\">\n                    <div class=\"help-full\">\n                        <img decoding=\"async\" class=\"icon-img\" src=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/icon-resources-link.png\">\n                        <h3>Blog<\/h3>\n                       <a class=\"align-items-start text-left btn btn-tertiary-green mt-2\" href=\"https:\/\/meraki.cisco.com\/blog\/\" target=\"_blank\" rel=\"noopener\">Explore<\/a>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-md-6 col-sm-12 help-full-main\">\n                    <div class=\"help-full\">\n                        <img decoding=\"async\" class=\"icon-img\" src=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/icon-resources-pdf.png\">\n                        <h3>Customer stories<\/h3>\n                        <a class=\"align-items-start text-left btn btn-tertiary-green mt-2\" href=\"\/customers\/\" target=\"_blank\" rel=\"noopener\">Explore<\/a>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-md-6 col-sm-12 help-full-main\">\n                    <div class=\"help-full\">\n                        <img decoding=\"async\" class=\"icon-img\" src=\"https:\/\/meraki.cisco.com\/wp-content\/uploads\/2021\/07\/icon-resources-webinar.png\">\n                        <h3>Webinars<\/h3>\n                         <a class=\"align-items-start text-left btn btn-tertiary-green mt-2\" href=\"\/webinars\/\" target=\"_blank\" rel=\"noopener\">Explore<\/a>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n<style>\n.contact-meraki-left h2 {\n\tcolor: #333333;\n\tfont-family: \"Sharp Sans Semi Bold\" !important;\n\tfont-size: 48px;\n\tletter-spacing: 0.2px;\n\tline-height: 52px;\n\tmargin-bottom: 20px;\n}\n\n.contact-meraki-left p {\n\tcolor: #333333;\n\tfont-family: \"Inter Regular\" !important;\n\tfont-size: 18px;\n\tletter-spacing: 0.2px;\n\tline-height: 30px;\n}\n\n.contact-meraki-right a {\n\tcolor: #B54718;\n\tfont-family: 'Inter Regular';\n\tfont-size: 18px;\n    letter-spacing: 0.2px;\n    line-height: 26px;\n}\n\n.contact-meraki-right .dropdown {\n\tdisplay: inline-grid;\n\tcolor: #333333;\n\tfont-size: 14px;\n\tletter-spacing: 0.25px;\n\tline-height: 20px;\n}\n\n.contact-meraki-right .dropdown-toggle {\n\tborder: 1px solid #E0E0E0 !important;\n\tborder-radius: 2px;\n\tbackground-color: #FFFFFF;\n\tcolor: #333333;\n\tfont-family: 'Inter Regular';\n\tfont-size: 14px;\n\tletter-spacing: 0.2px;\n\tline-height: 20px;\n\tmargin-right: 24px;\n\tpadding: 10px 30px 10px 12px;\n\ttext-transform: capitalize;\n}\n\n.contact-meraki-right label {\n\ttext-align: left;\n    width: 100%;\n    font-family: 'Inter Regular';\n    color: #333333;\n    font-size: 12px;\n    letter-spacing: 0.2px;\n    line-height: 15px;\n}\n\n.contact-meraki-right .dropdown-menu.show .dropdown-item {\n\tpadding: 5px;\n}\n\n.contact-meraki-right .btn-secondary:not(:disabled):not(.disabled).active,\n.btn-secondary:not(:disabled):not(.disabled):active,\n.show>.btn-secondary.dropdown-toggle {\n\tcolor: #404241;\n\tbackground-color: transparent;\n\tborder-color: #E0E0E0;\n\tbox-shadow: none !important;\n}\n\n.contact-meraki-right {\n\tdisplay: block;\n\talign-self: center;\n}\n\n.contact-meraki-main {\n\tpadding: 90px 0px;\n}\n\n.contact-meraki-right .dropdown-menu.show {\n\theight: 250px;\n\tbackground-color: #fff;\n\toverflow-y: auto;\n}\n\n.contact-meraki-right .dropdown-toggle::after {\n\tdisplay: none;\n}\n\n.contact-meraki-right .dropdown-toggle img {\n\twidth: 10px;\n\theight: 10px;\n\tposition: absolute;\n\tright: 33px;\n\ttop: 18px;\n}\n\n@media (min-width: 320px) and (max-width: 767.98px) {\n\t.contact-meraki-right a {\n\t\twidth: 100%;\n\t\tfloat: left;\n\t\tpadding-top: 20px;\n\t}\n\t.cmp-sub-navigation__items-item {\n\t\t\/*padding-left: 17px;*\/\n\t}\n\t.contact-meraki-main {\n\t\tpadding: 30px 0px 60px 0px;\n\t}\n}\n\n@media (min-width: 768px) and (max-width: 1359.98px) {\n\t.contact-meraki-right a {\n\t\twidth: 100%;\n\t\tfloat: left;\n\t\tpadding-top: 20px;\n\t}\n}\n<\/style>\n<div class=\"container\">\n\t<div class=\"contact-meraki-main\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-lg-7 col-md-7 col-sm-12 contact-meraki-left\">\n\t\t\t\t<h2>Contact Meraki Support<\/h2>\n\t\t\t\t<p>For fastest phone access to Support, use phone options in the <a href=\"https:\/\/n88.dashboard.meraki.com\/login\/\">Meraki Dashboard<\/a>&#8216;s Support Center.<\/p>\n\t\t\t\t<ul>\n                                <li style=\"font-size: 18px !important\">Open an existing case or create a new support case.<\/li>\n                                <li style=\"font-size: 18px !important\">Choose the &#8220;Call Me Now&#8221; or &#8220;Call in&#8221; option.<\/li>\n                                <\/ul>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-lg-5 col-md-5 col-sm-12 contact-meraki-right\">\n\t\t\t\t<label>Country\/ Region<\/label>\n\t\t\t\t<div class=\"dropdown\">\n\t\t\t\t\t<button class=\"btn btn-secondary dropdown-toggle\" type=\"button\" id=\"dropdownMenu2\" data-toggle=\"dropdown\" aria-haspopup=\"true\" aria-expanded=\"false\"> USA<img decoding=\"async\" src=\"https:\/\/producermeraki.wpengine.com\/wp-content\/uploads\/2021\/07\/down-icon.svg\"> <\/button>\n\t\t\t\t\t<div class=\"dropdown-menu\" aria-labelledby=\"dropdownMenu2\">\n\t\t\t\t\t\t<button id=\"+1 (415) 937-6671\" class=\" selectcontery dropdown-item\" type=\"button\">USA<\/button>\n\t\t\t\t\t\t<button id=\"+54 115 984 4099\" class=\" selectcontery dropdown-item\" type=\"button\">Argentina<\/button>\n\t\t\t\t\t\t<button id=\"+61 2 8607 8968\" class=\" selectcontery dropdown-item\" type=\"button\">Australia \/ Asia-Pacific<\/button>\n\t\t\t\t\t\t<button id=\"+267 800 480 0107\" class=\" selectcontery dropdown-item\" type=\"button\">Botswana<\/button>\n\t\t\t\t\t\t<button id=\"+55 613 550 0832\" class=\" selectcontery dropdown-item\" type=\"button\">Brazil<\/button>\n\t\t\t\t\t\t<button id=\"+1 905 918 2911\" class=\" selectcontery dropdown-item\" type=\"button\">Canada<\/button>\n\t\t\t\t\t\t<button id=\"+56 225 952 968\" class=\" selectcontery dropdown-item\" type=\"button\">Chile<\/button>\n\t\t\t\t\t\t<button id=\"+86 400 605 7895\" class=\" selectcontery dropdown-item\" type=\"button\">China<\/button>\n\t\t\t\t\t\t<button id=\"+57 60 150 86 261\" class=\" selectcontery dropdown-item\" type=\"button\">Colombia<\/button>\n\t\t\t\t\t\t<button id=\"+506 400 00 235\" class=\" selectcontery dropdown-item\" type=\"button\">Costa Rica<\/button>\t\t\t\n\t\t\t\t\t\t<button id=\"+1 829 9548 203\" class=\" selectcontery dropdown-item\" type=\"button\">Dominican Republic<\/button>\n\t\t\t\t\t\t<button id=\"+593 1800001430\" class=\" selectcontery dropdown-item\" type=\"button\">Ecuador<\/button>\n\t\t\t\t\t\t<button id=\"+20 800 006 0059\" class=\" selectcontery dropdown-item\" type=\"button\">Egypt<\/button>\n\t\t\t\t\t\t<button id=\"+358 94 2450405\" class=\" selectcontery dropdown-item\" type=\"button\">Finland<\/button>\n\t\t\t\t\t\t<button id=\"+33 186 653 406\" class=\" selectcontery dropdown-item\" type=\"button\">France<\/button>\n            \t\t\t<button id=\"+49 89 120 86548\" class=\" selectcontery dropdown-item\" type=\"button\">Germany<\/button>\n\t\t\t\t\t\t<button id=\"+852 580 80 144\" class=\" selectcontery dropdown-item\" type=\"button\">Hong Kong SAR<\/button>\n\t\t\t\t\t\t<button id=\"000 800 919 0577\" class=\" selectcontery dropdown-item\" type=\"button\">India<\/button>\n\t\t\t\t\t\t<button id=\"+62 800 1503 281\" class=\" selectcontery dropdown-item\" type=\"button\">Indonesia<\/button>\n\t\t\t\t\t\t<button id=\"+97 2180 122 0543\" class=\" selectcontery dropdown-item\" type=\"button\">Israel<\/button>\n\t\t\t\t\t\t<button id=\"+81 345 404 174\" class=\" selectcontery dropdown-item\" type=\"button\">Japan<\/button>\n\t\t\t\t\t\t<button id=\"+254 203894135\" class=\" selectcontery dropdown-item\" type=\"button\">Kenya<\/button>\n\t\t\t\t\t\t<button id=\"+82 2 6105 2475\" class=\" selectcontery dropdown-item\" type=\"button\">Korea<\/button>\n\t\t\t\t\t\t<button id=\"+2302158014\" class=\" selectcontery dropdown-item\" type=\"button\">Mauritius<\/button>\t\t\t\t\t\n\t\t\t\t\t\t<button id=\"+60 3 9212 5926\" class=\" selectcontery dropdown-item\" type=\"button\">Malaysia<\/button>\n\t\t\t\t\t\t<button id=\"+52 552 7895 450\" class=\" selectcontery dropdown-item\" type=\"button\">Mexico<\/button>\t\t\t\t\t\t\n\t\t\t\t\t\t<button id=\"+212 520 256314\" class=\" selectcontery dropdown-item\" type=\"button\">Morocco<\/button>\t\t\t\n\t\t\t\t\t\t<button id=\"+64 428 07 493\" class=\" selectcontery dropdown-item\" type=\"button\">New Zealand<\/button>\n\t\t\t\t\t\t<button id=\"+31 202 416 202\" class=\" selectcontery dropdown-item\" type=\"button\">Netherlands<\/button>\n\t\t\t\t\t\t<button id=\"+234 1 227 8893\" class=\" selectcontery dropdown-item\" type=\"button\">Nigeria<\/button>\n\t\t\t\t\t\t<button id=\"+507 838 5694\" class=\" selectcontery dropdown-item\" type=\"button\">Panama<\/button>\n\t\t\t\t\t\t<button id=\"+51 170 74 308\" class=\" selectcontery dropdown-item\" type=\"button\">Peru<\/button>\n\t\t\t\t\t\t<button id=\"+63 285 555 278\" class=\" selectcontery dropdown-item\" type=\"button\">Philippines<\/button>\n\t\t\t\t\t\t<button id=\"+48 223 978 830\" class=\" selectcontery dropdown-item\" type=\"button\">Poland<\/button>\n\t\t\t\t\t\t<button id=\"+1 787 919 0052\" class=\" selectcontery dropdown-item\" type=\"button\">Puerto Rico<\/button>\n\t\t\t\t\t\t<button id=\"+966 80 089 12004\" class=\" selectcontery dropdown-item\" type=\"button\">Saudi (KSA)<\/button>\t\n\t\t\t\t\t\t<button id=\"+65 31 589 641\" class=\" selectcontery dropdown-item\" type=\"button\">Singapore<\/button>\n\t\t\t\t\t\t<button id=\"+27 105 003 779 \" class=\" selectcontery dropdown-item\" type=\"button\">South Africa<\/button>\t\t\t\t\t\t\n\t\t\t\t\t\t<button id=\"+34 911 988 477\" class=\" selectcontery dropdown-item\" type=\"button\">Spain<\/button>\n\t\t\t\t\t\t<button id=\"+94 720260530\" class=\" selectcontery dropdown-item\" type=\"button\">Sri Lanka<\/button>\t\t\t\t\t\n\t\t\t\t\t\t<button id=\"+46 852 502 874\" class=\" selectcontery dropdown-item\" type=\"button\">Sweden<\/button>\n\t\t\t\t\t\t<button id=\"+41 315 281 812\" class=\" selectcontery dropdown-item\" type=\"button\">Switzerland<\/button>\n\t\t\t\t\t\t<button id=\"+008 014 92125\" class=\" selectcontery dropdown-item\" type=\"button\">Taiwan<\/button>\n\t\t\t\t\t\t<button id=\"+66 232 836 70\" class=\" selectcontery dropdown-item\" type=\"button\">Thailand<\/button>\n\t\t\t\t\t\t<button id=\"+90 212 900 4845\" class=\" selectcontery dropdown-item\" type=\"button\">Turkey<\/button>\n\t\t\t\t\t\t<button id=\"+971 800 035 770110\" class=\" selectcontery dropdown-item\" type=\"button\">UAE<\/button>\t\t\n\t\t\t\t\t\t<button id=\"+380 89 324 3894\" class=\" selectcontery dropdown-item\" type=\"button\">Ukraine<\/button>\t\t\t\t\t\n\t\t\t\t\t\t<button id=\"+44 20 38 08 7003\" class=\" selectcontery dropdown-item\" type=\"button\">United Kingdom<\/button>\n\t\t\t\t\t\t<button id=\"+842 444 58 1905\" class=\" selectcontery dropdown-item\" type=\"button\">Vietnam<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> <a class=\"showPhone\" href=\"tel:+1 (415) 937-6671\">+1 (415) 937-6671<\/a> <\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<!--<script type=\"text\/javascript\" src=\"https:\/\/producermeraki.wpengine.com\/wp-includes\/js\/jquery\/jquery.js\"><\/script>-->\n<script>\njQuery(document).ready(function($) {\n\t$(\".selectcontery\").click(function() {\n\t\tvar phone = this.id;\n\t\tvar country = $(this).text();\n\t\t$(\"#dropdownMenu2\").html(country + '<img decoding=\"async\" src=\"https:\/\/producermeraki.wpengine.com\/wp-content\/uploads\/2021\/07\/down-icon.svg\">')\n\t\t$(\".showPhone\").attr(\"href\", \"tel:\" + phone);\n\t\t$(\".showPhone\").text(phone);\n\t});\n});\n<\/script>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Need help? Reliable and secure IT matters more than ever before. As your needs evolve and new opportunities emerge, we can create something great together. Knowledge base Our easily searchable online documentation system includes installation guides, manuals, and more. Browse documentation Our Community Search for answers, ask questions, and network with your peers in the [&hellip;]<\/p>\n","protected":false},"author":75,"featured_media":0,"parent":201768,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.10 (Yoast SEO v21.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Overview | Cisco Meraki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/meraki.cisco.com\/meraki-support\/overview\/\" \/>\n<meta property=\"og:locale\" content=\"en\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Overview\" \/>\n<meta property=\"og:description\" content=\"Need help? 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